Lesson 2 - How To Deal With Complaints (general).. "Hi Anyposter, Thanks for expressing your concerns. As you know, the cogs are a volunteer group, and there is no basic training for how to handle all situations the right way the first time they occur. There is a learning curve for all of us. The problem you are describing is being discussed within the cogs, and we will do the best we can to resolve the issue, although you do know that regardless of whatever decision is made, someone will not be happy. The cogs believe you know we are doing the best we can. Thanks Anyposter! The COG Collective." |